Effective Date: October 21, 2023

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Welcome to AllCheer. We are committed to protecting the privacy and security of the personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, protect, and disclose information and data when you use the AllCheer website and services. This policy applies to all personal information collected on our website and mobile applications, where applicable. By using our services, you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect

• Personal Information: We collect personal information that you voluntarily provide to us, which may include your name, contact information, email address, and any other information you choose to provide.

• Definition of Personal Information: Personal information refers to information that can be used to identify you personally, such as your name, address, email address, and phone number. Information that has been de-identified or aggregated and cannot be used to identify a specific individual is not considered personal information and is not covered by this policy.

• Health Information: If you use our website to schedule appointments or access client services, we may collect protected health information (PHI) under HIPAA.

• Cookies and Tracking Technologies: We use cookies and other tracking technologies to collect information about your browsing behavior, links clicked, your device type, and other information about how you interact with our website.
   

2. How We Use Your Information

• To Provide Services: We use the information we collect to provide, maintain, and improve our services, including to process transactions, administer accounts, and facilitate appointments.

• Communication: We use your information to communicate with you about your account, our services, and to respond to inquiries.

• Improvement and Optimization: We use the information for analytics and service enhancement, to better understand our users, and to tailor our services to meet your needs.
   

3. How We Share Your Information

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as web hosting, data analysis, information technology, and related infrastructure, customer service, email delivery, and auditing services.

• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, protect the safety of our users or the public, or to protect against legal liability.
   

4. Security of Your Information

We implement robust security measures to protect against the loss, misuse, and alteration of the information under our control. This includes using Secure Socket Layer (SSL) encryption technology to secure sensitive data transmitted over the internet and ensuring secure messaging when personal information is transmitted electronically to our Site. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
 

5. Your Rights and Choices

• Access and Corrections: You have the right to access the personal information we hold about you and to request that we correct, amend, or delete it if it is inaccurate or has been processed in violation of the Privacy Rule.

• Cookie Preferences: You can manage your cookie preferences through your browser settings, though this may affect your ability to use certain features of the website.
   

6. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent.
 

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The date the Privacy Policy was last revised is identified at the top of the page. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
 

8. International Users

AllCheer operates primarily in the United States. If you access our Site from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By using our services, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules than those of your country.
 

9. Contact Information

If you have any questions or comments about this policy, the ways in which AllCheer collects and uses your information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

• Phone: +1 (415) 275 1838

• Email: operations@allcheer.org

• Address: AllCheer Attn: Privacy Officer, 548 Market Street, Suite 99187, San Francisco, CA 94104

 

Refer to our Client Privacy Notice: For detailed information on how we handle and protect your

protected health information as per HIPAA guidelines, please refer to our Client Privacy Notice provided to you during your initial consultation and available upon request to operations@allcheer.org

A copy of the most current version of this notice can be found by clicking on the following link:

AllCheer Client Privacy Notice and Health Information Consent Form